Get assistance for your needs 24 hours a day.

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United Way 2-1-1 Help Center provides free and confidential access to housing assistance, government, health and social service programs.

Dial 211 to connect NOW.

From reporting a pothole to requesting trash pickup, the City of Cleveland is here to help you. Submit code violation complaints, report bug infestations, housing, safety and security concerns. Speak with a knowledgeable Citizen Support Specialist 24/7 by calling 311 today.

Please call 911 in case of emergency.

For any complaints you must contact Building and Housing directly by calling
216-491-1471, email housing.insp@shakerheightsoh.gov or submit a form online

You must be a tenant of the building with firsthand knowledge of the issue in order for them to investigate so that they have a way of gaining access to the building.

As a tenant, you have important rights that can help protect you during disputes with your landlord. Housing Court Specialists are available to provide help and information related to

Eviction Process ■ Ohio Landlord Tenant Act ■ Cleveland Codified Ordinances ■ Mediation Services ■ Utility Shut-Offs ■ Restraining Orders ■ Rent Deposits ■ Motion to Compel Repairs ■ Applications for Release of Rent ■ Code Violation Cases ■ Move Out Procedures ■ Lockouts

in Cleveland. Call a Housing Court Specialist: (216) 664-4295

Under Ohio law, if a written or oral rental agreement exists, or if payment is accepted as rent, landlords and tenants have automatic rights and responsibilities under Ohio Revised Code Chapter 5321, such as the right to timely rent payments and a livable dwelling.

More tools than you can shake a measuring stick at. If you’re planning a home improvement, repair or maintenance project and need the tools to get the job done, we can help.

This program is FREE and open to all residents - renters and owners - of the City of Cleveland.

The Legal Aid Society of Cleveland now staffs the Tenant Information Line for rental housing questions (formerly staffed by Cleveland Tenants Organization) and providing an Eviction Diversion Program. Call: Tenant Info Line 216-861-5955 during normal business hours.

United Way and Legal Aid are working together to provide legal help to tenants facing eviction so those tenants may stay in their homes or locate better housing. Right to Counsel in Cleveland (RTC-C) is a right for certain Cleveland residents in eviction cases.

Call: 216.861.5835

Individuals facing financial challenges such as eviction, foreclosure, utility shut-offs, or property tax delinquency may qualify for federal aid, including up to 12 months of rental assistance, help preventing foreclosure, utility bill support, and up to $7,500 for property tax delinquency. Contact ESOP at esopreceptionist@benrose.org or calling 216.791.8000

Housing Stability Services

Are you at risk of experiencing homelessness or housing instability? Are you moving into a unit within the City of Cleveland? CHN may have funding available that can be used towards a security deposit and/or up to 3 months of future rent payments.

Phone: (216) 574-7100

Step Forward assists individuals and families facing financial hardships in Cleveland and other areas by providing resources, guidance, and support to help people avoid foreclosure, manage housing-related financial challenges, and access available assistance programs.

Call (216) 696-9077

Programs and Assistance Available include Bed Bug Remediation, the Home Energy Assistance Program (HEAP), Home Support Services, Emergency Food and Home-Delivered Meals, Options for Independent Living, and more.

DSAS Connection Center Tel: 216-420-6700

Apartments and houses that fit your budget.

Your ‘go to’ place for everything Housing Choice.

Depending on which side of the street you live you are represented by either:

Ward 4: Deborah Gray
216.664.4941 - dgray@clevelandcitycouncil.org

Ward 6: Blaine Griffin
216.664.4234 - bgriffin@clevelandcitycouncil.org

https://www.clevelandcitycouncil.org/

Search for Building and Housing records, including complaints submitted via 311; permits; rental registrations; inspections; code enforcement; lead safe certification, and more.

Mediation and Facilitation

Shelter Diversion Program

Re-Entry Program

Phone: (216) 621-1919